Return & Refund Policy
Your satisfaction is our priority. If your purchase does not meet your expectations, we welcome you to review our return and refund terms below. This policy outlines your rights and our process for returns, exchanges and refunds.
Return Eligibility
Requests for returns must be submitted within 30 calendar days from the date you receive your order. Items must meet all the following requirements:
- Garments remain unworn, unwashed and unaltered
- All original tags and packaging are intact and attached
- No stains, perfume marks, makeup damage or signs of wear
- Final sale items cannot be returned or exchanged
How to Submit a Return Request
Please email our customer support team at support@vertecto.com with your order number and photos of the items you wish to return. We will review your request and send you return instructions once approved.
Shipping Fees for Returns
Return shipping costs are borne by the customer unless the item arrives defective, damaged or incorrect. Original shipping charges are non-refundable.
Refund Processing
Once we receive and inspect your returned goods, we will approve your refund within 3–7 business days. Refunds will be issued back to your original payment method. Please allow extra time for your bank to process the transaction.
Exchanges
We offer size exchanges subject to stock availability. If your preferred size is out of stock, we can arrange a full refund instead.